EBOOK
Delivering Consistent HR Services for Deskless Workers
visuel book-1

Deskless workers represent ~80% of the global workforce, yet most HR systems were designed for desk-based employees.


Frontline employees rarely sit behind a desk, yet most HR processes were designed for desktop access.

This ebook explores how organizations can modernize HR service delivery to better support frontline teams.

Based on research conducted by Neocase with clients and stakeholders in the industrial sector, it highlights practical insights on:

  • Why deskless environments reveal structural gaps in HR service delivery
  • Why multichannel HR requires governance, not just more channels
  • How mobile-first access can transform frontline HR interactions

đź“‚  Download the ebook to discover how leading organizations are rethinking HR service delivery for frontline teams. 

Learn more about Neocase's solutions

Gain time, efficiency and money with Neocase, the AI-powered case management platform for all your HR interactions.

Communication fluide

Une plateforme collaborative et intuitive qui facilite l'enchage entre les employés et les RH, garantissant des interactions fluides et efficaces.

Traitement des demandes RH plus rapide

Le suivi en temps rĂ©el et l’automatisation accĂ©lèrent le traitement des demandes, rĂ©duisant les dĂ©lais de rĂ©ponse et amĂ©liorant l’efficacitĂ© opĂ©rationnelle. 

QualitĂ© des rĂ©ponses amĂ©liorĂ©e 

Des processus standardisés ou sur mesure et des modules boostés à l’IA améliorent la précision des réponses et offrent aux employés des informations claires, cohérentes et fiables.

portail Neocase

Since 2007, Neocase has supported global industrial enterprises, including leading energy drink manufacturers, major hospital networks, internationally recognized hotel groups and restaurant chains — alongside industry leaders such as Heidelberg Materials, one of the world’s largest building materials and cement producers, Naval Group, a global leader in naval defense and shipbuilding, and ArcelorMittal, the world’s leading steel and mining company — in modernizing HR Service Delivery through structured case management, mobile access, and intelligent automation.